About Us


Margaret Bornhorst Cross-Cultural is a cross-cultural consultancy based in Brisbane. It provides innovative and creative solutions to problems and challenges related to cultural and linguistic diversity.

Margaret Bornhorst

Margaret's interest in culture started in her childhood in the United States as the daughter of a 'foreigner', an Australian war bride, married to a German American. From the moment of her arrival in Australia, Margaret was fascinated by Anglo-Celtic Australian culture and has continued to be an avid observer of this unique culture, and its reaction to immigrant 'others', ever since.

In her early teenage years Margaret discovered an aptitude for languages, later studying European languages, history and education at the University of Queensland. This was followed by acting studies at the National Institute of Dramatic Art in Sydney (NIDA), and a number of years in professional theatre and with ABC radio. 

In the 1980s while Margaret was working with the NSW Department of Housing she began to include cross-cultural segments in her customer service programs. In this period she was personally influenced by two pioneers of cross-cultural and conflict resolution training in Australia, Ilona Lee and Helena Cornelius.

From 1994 to 2008, Margaret worked with the Bureau of Ethnic Affairs, now Multicultural Affairs Queensland, developing and delivering cross-cultural training programs across Queensland for every vocational area represented by state and local government organisations. During this time, many not-for-profit human services agencies received her training under the Local Area Multicultural Partnership (LAMP) umbrella, and a range of federal departments also contracted her training from time to time.

Specifically, Margaret's experience has included border protection, corrections, customs, education, electoral services, employment, health, immigration, law enforcement, local government, mental health, natural resources, police, tourism, transport and the full range of the community sector (aged care, child care, family workers, women's services and youth workers.)

Her extensive cross-cultural knowledge and skills are now also directed at the needs of businesses of all sizes.

Margaret is particularly passionate about the personal, organisational and social rewards that come from being interested in other cultures. All societies on earth, and people from all ethnic backgrounds, can benefit from curiosity about different ways of conceptualising, doing, experiencing, feeling, interpreting, thinking and understanding.

Margaret Bornhorst holds a Bachelor of Arts Degree, a Diploma in Education and a Graduate Certificate in TESOL from the University of Queensland, a Graduate Diploma Social Science from the University of New England, and a Certificate in Enneagram Studies from the Australian Insititute of Enneagram Studies. She is completing a research Masters Degree in the QUT Business School (Management) and a Diploma of Enneagram Studies with the Australian Insititue of Enneagram Studies.

In addition, she is:

  • a registered teacher with the Queensland College of Teachers 
  • an Associate Fellow of the Australian Institute of Management
  • a Member of the National Speakers Association of Australia


Albertina Banks, Associate

Albertina Banks migrated to Queensland in 1962 with her family as
political refugees from West Papua. She has first hand knowledge
of the enormous challenges faced by immigrants in their resettlement and adjustment phase. Now in her fifteenth year of LOTE teaching, (Indonesian language and culture), Albertina has taught in primary, secondary schools and TAFE adult classes across the Sunshine Coast. Albertina is multilingual, speaking Dutch, Indonesian, English and German.

Albertina holds a Bachelor of Arts degree from the University of Queensland and a Bachelor of Social Science Degree in Community Development from the University of the Sunshine Coast.

Albertina’s experiences as a non-English speaking migrant from an Asian-Euro background, and as a language teacher, and her further education at the University of the Sunshine Coast, have led her to develop a passionate interest in the importance of raising awareness about the needs of immigrant cultures and the cross-cultural issues both they and Anglo-Celtic Australians are faced with.  She is particularly excited about the enormous benefits and opportunities that can be gained through cultural exchange and valuing diversity, not only through community engagement but also through educational institutions.  

Margaret Bornhorst Cross-Cultural business name of Mango Management & Services Pty Ltd
ABN 81 003 648 342

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