Definition and benefits of cultural competence for your organization;
Local ethnic community and language statistics;
An experiential exercize exploring the way we formulate our perceptions of culturally-different ‘others’;
Critical cultural differences in the realm of politeness/courtesy/respect;
The migration experience including ‘culture shock’;
Recognizing degrees of linguistic proficiency and improving your ability to understand English through unfamiliar accents.
Who should do this program?
Staff or volunteers of any government organization or NGO (federal, state and local government community non-profit), which delivers services to culturally and linguistically-diverse customers/clients/consumers, either on the telephone or face-to face; and the team leaders, supervisors and managers of these staff.
Business owners, managers, supervisors, receptionists, and all customer contact personnel including sales staff.
Anyone who wants to improve their knowledge of their own community.
Why?
More business. More satsified, loyal customers.
Improved services through improved cultural competence.
Fulfilment of duty-of-care to clients and the public.
Ensuring all rights, responsibilities and opportunities are understood.
Reduction of anxiety leading to better staff morale for customer service and pubic contact staff.
$77.00 pp (incl GST) for three or more people from one organization when booked for any of the four dates.
Inclusions
Comprehensive manual
Certificate of Attendance
Pre-program tea/coffee
Morning/afternoon tea
Terms and Conditions
Registration is not complete until a signed registration form and full payment are received. A confirmation email/letter from Margaret Bornhorst Cross-Cultural will then be issued.
Minimum numbers apply.
Full terms and conditions on www.mbcross-cultural.com.au
Cancellation Policy
Registrations can be transferred to other participants or to other programs up until 3:00pm three full working days before booked program.
Cancellations will receive a full refund if notified five or more full working days before the program.
Cancellation less than five full working days before the program will forfeit the full training fee.
Access further terms and conditions from our menu bar on the left.
Venue
All MBC-C 2009 Calendar Programs are delivered at the O'Shea Training Centre, 17 Lovedale Street, Wilston, Brisbane (07 3856 0480). Wilston is five minutes north of the Brisbane CBD.
The training room is wheelchair accessible, and the venue is accessible by train, bus and car. Free parking is provided in a dedicated car park, supplemented by free street parking.
Full directions are provided on request or on registration.
Registrations
To register via phone, fax, mail or email with EFT deposit, cheque or credit card, download the information sheet and registration form.
