Queensland and Federal government policies governing service delivery to CALD clients.
Identify the components of cultural competence.
ABS state and local birthplace and language statistics.
An experiential exercize exploring the way we formulate our perceptions of culturally-different ‘others’.
The migration experience including ‘culture shock’.
Cultural differences in the realm of politeness/courtesy/respect.
An academic model allowing us to compare cultures on the ‘dimension’ of the relationship of the individual to the family.
Identify the existence of cultural differences that are specific to each type of human service.
Differences in law and legal systems that immigrants face (optional).
Working with Professional Interpreters (Short Version), an hour-long segment explaining why, when and how to work effectively with professional interpreters to get and communicate information essential for efficient service delivery; includes a demonstration interview using a TIS National interpreter if possible.
Who should do this program?
Staff or volunteers of any kind of human servcies organization which delivers services to culturally and linguistically-diverse customers/clients/consumers, either on the telephone or face-to face. (This program caters for the full spectrum of human services in the community sector: aged care, child care and child protection, community development, disabilities, domestic violence, employment services, gambling, housing, migrant settlement, rape crisis/sexual assault, respite services, sport and recreation, women, and youth.)
Team leaders, supervisors and managers of frontline staff.
Frontline staff of certain Queensland state government agencies: police, corrections, communities, disability servces.
Why?
Improved services through improved cultural competence.
Fulfilment of duty-of-care to clients and the public.
Ensuring all rights, responsibilities and opportunities are understood.
Reduction of anxiety leading to better staff morale for customer service and public contact staff.
$110.00 pp (incl GST) for three or more people from one organization when booked for any of the four dates.
Inclusions
Comprehensive manual
Certificate of Attendance
Pre-program tea/coffee
Morning and afternoon teas
Lunch
Terms and Conditions
Registration is not complete until a signed registration form and full payment are received. A confirmation email/letter from Margaret Bornhorst Cross-Cultural will then be issued.
Minimum numbers apply.
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Cancellation Policy
Registrations can be transferred to other participants or to other programs up until 3:00pm three full working days before booked program.
Cancellations will receive a full refund if notified five or more full working days before the program.
Cancellation less than five full working days before the program will forfeit the full training fee.
Access further terms and conditions from our menu bar on the left
Venue
All MBC-C 2009 Calendar Programs are delivered at the O'Shea Training Centre, 17 Lovedale Street, Wilston, Brisbane (07 3856 0480). Wilston is five minutes north of the Brisbane CBD. The training room is wheelchair accessible, and the venue is accessible by train, bus and car. Free parking is provided in a dedicated car park, supplemented by free street parking. Full directions are provided on request or on registration.
Registrations
To register via phone, fax, mail or email with EFT deposit, cheque or credit card, download the information sheet and registration form.
