Cross-Cultural Skills and Knowledge Management

2017 and 2018 Training Programs



Margaret Bornhorst Cross-Cultural, based in Brisbane, Australia, provides a range of creative solutions to personal, organisational and community challenges resulting from Australia's, and the world's, growing ethnic and linguistic diversity.

Services available include cross-cultural training for all types of organistions, cross-cultural knowledge management advice for internationalising companies, customised training packages, workshops, short inspirational presentations, community festival activities, conference keyno  tes and workshops, webinars, and consultations.


Australia: Cultural and linguistic diversity is under the radar for many organisations.

Australian communities are extraordinarily diverse these days, with up to 239 birthplaces and languages in all capital cities and in many cities and towns. Yet government, business and community leaders are frequently unaware of how their organisations could benefit from embracing this new diversity rather than ignoring it, or merely managing it. They are also frequently unaware of the precise impact cultural and linguistic differences might be having on relationships and systems in many areas of their organisation: human resources, customer service, team building, product development, etc. Identifying cultural tensions, and reducing or eliminating them through targeted and appropriate interventions, can have a very positive effect on teams, organisations, and communities. And learning to recognise and utilise the special cultural and linguistic talents of people can take your organisation to a whole new level of personal and professional development.


Internationalisation and Globalisation

Companies of any size considering tapping into international markets need to understand the importance of expert cross-cultural information and guidance. Cultural and language barriers can bring frustrations and challenges, but overcoming them can bring remarkable opportunities. When doing business internationally, every aspect of the operation, from product and service design, to relationship and trust building, to marketing, to subsidiary establishment, to workforce management can benefit from cross-cultural knowledge management. It is often the case that some culture-specific expertise already resides in the company, although possibly not at a level that it can be easily identified or utilised. Internationalising businesses benefit from the earliest possible awareness of how culture and language can best be managed for maximum business benefit.


Broad experience, extensive networks and customisation

Few cross-cultural practitioners working in Australia today have Margaret Bornhorst's range of experience across sectors and her extensive network of trainers and cultural informants. When Margaret designs a program or presentation for you, her 23 years of specialisation in cross-cultural communication ensure that it will be customised to the precise needs of your organisation, and that it will utilise the best information and presentation style to engage your audience.




Margaret Bornhorst Cross-Cultural business name of Mango Management & Services Pty Ltd
ABN 81 003 648 342

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