Communicating through Professional Interpreters (Short Version - two hours)  

Click here to download the information sheet and registration form
 

Program Content

• Languages spoken in your community;

• The difference between a translator and an interpreter;
  

• Types of interpreting;

• Criteria which will help you to decide whether you need a professional interpreter in any given situation;

• When to use and when not to use a BYO interpreter;

• The definition of a professional interpreter;

• NAATI accreditation levels and the level you should ask for;

• Procedures for arranging an on-site or telephone or interpreter through TIS National and/or ATIS;

• The costs of employing professional interpreters;

• How to conduct an effective interpreter-assisted interview;

• Demonstration of an telephone interview with NAATI-accredited interpreters through TIS and/or ATIS if possible.

 Who should do this program?

• Staff or volunteers of any kind of organization (federal, state and local government; business; community non-profit) including call centre staff, that provide services/information to customers/clients/consumers/public with inadequate English skills, either on the telephone or face-to face. And team leaders, supervisors and managers of these staff.

• Deputy Principals of Queensland schools with immigrant/refugee students.

• Health professionals with multicultural clienteles.

• Anyone who would like to acquire this skill for whatever reason, or would like to know more about how professional interpreting works.
  

 Why?

• Improved services through improved understanding of clients’ or customers' needs/wishes.

• Fulfilment of duty-of-care to clients and the public.

• Ensuring all rights, responsibilities and opportunities are understood.

• Reduction of anxiety leading to better staff morale for customer service and pubic contact staff.

• Reduced mistakes. Fewer complaints. Better oganizational image.

 Training Fee

•  $55.00 pp (includes GST)

•  $44.00 pp (includes GST)for three or more people from one organization when booked on the same day.

 Inclusions  

•  Comprehensive manual

•  Certificate of Attendance

•  Pre-program tea/coffee

 Terms and Conditions

Registration is not complete until a signed registration form and full payment are received, and the registration has been confirmed by Margaret Bornhorst Cross-Cultural.

Minimum numbers apply.

Access further terms and conditions from our menu bar on the left.

Cancellation Policy

Registrations can be transferred to other participants or to other programs up until 3:00pm three full working days before booked program.
 
Cancellations will receive a full refund if notified five or more full working days before the program.

Cancellation less than five full working days before the program will forfeit the full training fee.

Access further terms and conditions from our menu bar on the left. 

Venue

All MBC-C 2009 Calendar Programs are delivered at the O'Shea Training Centre, 17 Lovedale Street, Wilston, Brisbane. Wilston is five minutes north of the Brisbane CBD. The training room is wheelchair accessible, and the venue is accessible by train, bus and car. Free parking is provided in a dedicated car park, supplemented by free street parking. Full directions are provided on request or on registration.

Registrations

To book via phone, fax, mail or email with  EFT deposit, cheque or credit card, download the information sheet and registration form.

Click here to download the information sheet and registration form

To book online via paypal, credit card or your bank account (where available), choose your date below and add to our secure shopping cart.

 

1 / 2 participants	AU$ 55.00pp
3 or more participants	AU$ 44.00pp

 

Tuesday 8 September  2009:  10:00am to 12:00pm - Book Online

1 / 2 participants	AU$ 55.00pp
3 or more participants	AU$ 44.00pp

 

Tuesday 8 September  2009:  1:00pm to 3:00pm - Book Online

1 / 2 participants	AU$ 55.00pp
3 or more participants	AU$ 44.00pp

 

Monday 12 October  2009:  10:00am to 12:00pm - Book Online

1 / 2 participants	AU$ 55.00pp
3 or more participants	AU$ 44.00pp

 

Monday 12 October  2009:  1:00pm to 3:00pm - Book Online

1 / 2 participants	AU$ 55.00pp
3 or more participants	AU$ 44.00pp

 

  Wednesday 11 November  2009: 2009:  10:00am to 12:00pm - Book Online

1 / 2 participants	AU$ 55.00pp
3 or more participants	AU$ 44.00pp

 

Wednesday 11 November  2009:  1:00pm to 3:00pm - Book Online

1 / 2 participants	AU$ 55.00pp
3 or more participants	AU$ 44.00pp

 

 

 

  

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